Terms and Conditions of Service | Términos y Condiciones Generales de Contratación
These Terms and Conditions of Service govern the provision of services by Voixa Consultors S.L., a company incorporated under Spanish law and registered in Barcelona, Spain.
1. Scope of Application
These Terms and Conditions govern all professional services, digital products and consulting services provided by Voixa Consultors S.L. through its website or via electronic communication.
Any terms proposed by the client shall not apply unless expressly accepted in writing by Voixa Consultors S.L.
2. Conclusion of Contract
A binding contract is formed when the client confirms a booking via online form, accepts a written proposal, or completes payment for the requested service.
The client will receive confirmation by email.
3. Services
Voixa Consultors S.L. provides strategic consulting, digital systems development, B2B application support and international corporate advisory services.
The specific scope of services shall be defined in the accepted proposal, service description, quotation or individual agreement.
4. Prices and Payment
All prices are stated in euros (€).
Unless otherwise indicated, prices are exclusive of VAT, which will be applied in accordance with applicable Spanish tax legislation.
Payments shall be made via bank transfer to the company’s account at CaixaBank or through other authorised electronic payment methods.
Invoices are issued electronically in compliance with Spanish law.
5. Digital Services and Immediate Performance
For digital products, customised reports or services that begin immediately upon confirmation, the client expressly agrees that performance may commence before expiration of any statutory withdrawal period.
Where the service has been fully performed, the right of withdrawal shall not apply in accordance with Article 103 of Spanish Royal Legislative Decree 1/2007.
6. Right of Withdrawal (Consumers Only)
Consumers have a statutory right of withdrawal within fourteen (14) calendar days, except in the following cases:
No right of withdrawal exists for business clients (B2B transactions).
7. Performance Deadlines
Delivery or performance deadlines shall be agreed individually or specified in the relevant proposal.
Unless expressly agreed in writing, deadlines are indicative and not binding.
8. Liability
Voixa Consultors S.L. shall be liable only in cases of wilful misconduct or gross negligence.
In cases of ordinary negligence, liability shall be limited to foreseeable damages resulting from breach of essential contractual obligations.
Liability for indirect damages, loss of profit or data loss is excluded unless mandatory statutory provisions provide otherwise.
9. Intellectual Property
All reports, analyses, concepts, documentation and digital materials created in the course of providing services are protected under applicable intellectual property laws.
The client receives a non-exclusive, non-transferable right of use solely for the agreed purpose.
Any further commercial use or distribution requires prior written consent.
10. Confidentiality
Both parties undertake to treat as confidential any information exchanged in connection with the contractual relationship, except where disclosure is required by law.
11. Data Protection
Personal data is processed in accordance with:
Further information is available in the Privacy Policy published on the website.
12. Payments and Banking
Payments are processed through the official bank account of Voixa Consultors S.L. held with CaixaBank.
Voixa Consultors S.L. does not store complete payment card data when external payment gateways are used.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Spain.
For business clients (B2B), the parties expressly submit to the Courts of Barcelona, Spain, waiving any other jurisdiction that may apply.
For consumer contracts, jurisdiction shall be determined in accordance with applicable consumer protection legislation.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms and Conditions govern all professional services, digital products and consulting services provided by Voixa Consultors S.L. through its website or via electronic communication.
Any terms proposed by the client shall not apply unless expressly accepted in writing by Voixa Consultors S.L.
2. Conclusion of Contract
A binding contract is formed when the client confirms a booking via online form, accepts a written proposal, or completes payment for the requested service.
The client will receive confirmation by email.
3. Services
Voixa Consultors S.L. provides strategic consulting, digital systems development, B2B application support and international corporate advisory services.
The specific scope of services shall be defined in the accepted proposal, service description, quotation or individual agreement.
4. Prices and Payment
All prices are stated in euros (€).
Unless otherwise indicated, prices are exclusive of VAT, which will be applied in accordance with applicable Spanish tax legislation.
Payments shall be made via bank transfer to the company’s account at CaixaBank or through other authorised electronic payment methods.
Invoices are issued electronically in compliance with Spanish law.
5. Digital Services and Immediate Performance
For digital products, customised reports or services that begin immediately upon confirmation, the client expressly agrees that performance may commence before expiration of any statutory withdrawal period.
Where the service has been fully performed, the right of withdrawal shall not apply in accordance with Article 103 of Spanish Royal Legislative Decree 1/2007.
6. Right of Withdrawal (Consumers Only)
Consumers have a statutory right of withdrawal within fourteen (14) calendar days, except in the following cases:
- Services fully performed
- Digital content already supplied or performance begun
- Customised or individually tailored services
No right of withdrawal exists for business clients (B2B transactions).
7. Performance Deadlines
Delivery or performance deadlines shall be agreed individually or specified in the relevant proposal.
Unless expressly agreed in writing, deadlines are indicative and not binding.
8. Liability
Voixa Consultors S.L. shall be liable only in cases of wilful misconduct or gross negligence.
In cases of ordinary negligence, liability shall be limited to foreseeable damages resulting from breach of essential contractual obligations.
Liability for indirect damages, loss of profit or data loss is excluded unless mandatory statutory provisions provide otherwise.
9. Intellectual Property
All reports, analyses, concepts, documentation and digital materials created in the course of providing services are protected under applicable intellectual property laws.
The client receives a non-exclusive, non-transferable right of use solely for the agreed purpose.
Any further commercial use or distribution requires prior written consent.
10. Confidentiality
Both parties undertake to treat as confidential any information exchanged in connection with the contractual relationship, except where disclosure is required by law.
11. Data Protection
Personal data is processed in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- Spanish Organic Law 3/2018 (LOPDGDD)
- Spanish Law 34/2002 on Information Society Services (LSSI-CE)
Further information is available in the Privacy Policy published on the website.
12. Payments and Banking
Payments are processed through the official bank account of Voixa Consultors S.L. held with CaixaBank.
Voixa Consultors S.L. does not store complete payment card data when external payment gateways are used.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Spain.
For business clients (B2B), the parties expressly submit to the Courts of Barcelona, Spain, waiving any other jurisdiction that may apply.
For consumer contracts, jurisdiction shall be determined in accordance with applicable consumer protection legislation.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
FEBRUARY, 01 / 2026, BARCELONA, SPAIN